Questions? Find a clear answer.

We sell to individual customers, maintenance and engineering teams, institutions, businesses and professional resellers. You do not need a trade account to enquire. Buyers must meet any product-specific safety, export or legal restrictions.

The catalogue is based on recorded Combay inventory. Availability may change when individual units sell through other channels. If you need several units or a firm deadline, ask us to reconfirm the quantity and shipping arrangements before committing to a project.

Use the complete manufacturer order code, model or identifying substring in catalogue search, then filter by brand or equipment category. Compare suffixes and hardware revisions against the original nameplate. A related model is not necessarily interchangeable.

Yes, we consider discounts for bulk purchases and eligible repeat customers. Send the SKUs, exact quantities, delivery country and any anticipated repeat demand. Discounts depend on actual stock and a confirmed written quotation; no blanket discount or future allocation is guaranteed.

Yes. We supply professional resellers as well as end users. State your required quantity and destination for trade enquiries. Normal product-specific availability and export requirements still apply; we do not imply exclusive supply rights without a written agreement.

Send the manufacturer, complete part number, revision if critical, quantity, photograph of the old unit and delivery destination. We can check available and incoming stock, but cannot guarantee sourcing or reserve an item until a formal offer is agreed.

Yes. Provide the SKU or exact part number, quantity, buyer details and destination. A formal quotation or proforma invoice identifies the offered goods, pricing, applicable taxes, delivery and payment method; submitting an enquiry alone does not reserve stock.

No. We supply new, open-box, used and other explicitly identified conditions. Testing may range from a basic visual check to specified functional tests, and some items are untested or sold for parts. Check the condition statement of the particular item rather than assuming every listing has been fully tested.

Our listings are intended to show the individual stock unit or stated lot. Examine photographs, identification labels and the included-item description. If a critical nameplate, accessory or connector is unclear, request additional confirmation before ordering.

Match the complete manufacturer order code, suffix, hardware revision, firmware, electrical ratings, interfaces and installed options against OEM documentation. A competent engineer should verify site-specific compatibility and any safety-related requirements.

Only if its listing or written quotation expressly includes a particular certificate. Power-on, functional testing and traceable calibration are different types of evidence. Ask about calibration scope, date and traceability before purchase if your quality system requires them.

Only equipment and accessories expressly identified as included in the listing or quotation are supplied. Manufacturer brochures may show optional accessories that are not part of a used unit. Request written confirmation of essential cables, adaptors, mounting parts or software licences.

Contact us with the SKU and the precise detail you need, such as a serial label, connector, port or cosmetic area. We can check whether further item photographs or information are available. In-person inspection requires prior agreement.

We offer international delivery where carrier service, product type and applicable export rules allow. Select your destination country and postcode on the product page for an indicative charge when available. Larger or restricted items may require a formal delivery quote.

Where sufficient information exists, the estimator considers recorded packed weight and dimensions, quantity, destination and the configured delivery calculation. Packed measurements differ from bare manufacturer item measurements. Final charge and service are confirmed before payment.

International recipients may have to pay import VAT, customs duties, carrier brokerage fees or permits unless the written sale terms expressly include them. Rules vary by country and product. Request a quotation if you need an estimate of total landed cost.

The displayed dispatch period covers handling before courier handover; carrier transit and customs processing are separate. A transit estimate is not an assured delivery date unless a suitable service and written commitment have been agreed.

Some items need freight, palletisation, protective crating, special unloading or a tail lift. These are assessed individually. Collection by prior appointment may be available for selected items; please wait for confirmation before travelling.

Preserve packaging, photograph any damage and contact us with the order reference and delivery details as soon as practicable. We will assess the carrier and item-specific circumstances. Applicable consumer rights and our published returns procedure remain in force.

You can view indicative reference prices in several currencies. Current checkout and invoices are charged in GBP unless expressly stated otherwise on a formal document. Any conversion on your card statement is determined by your card provider's exchange rate and charges.

The payment methods available for your order appear at checkout or on the formal quotation or invoice. Card payment is available where the provider and goods qualify; bank transfer may be offered for confirmed quotations. Contact us if an emailed card-payment link has expired.

For most qualifying distance purchases, UK consumers can notify Combay of cancellation within 14 days of receiving the goods, then have a further 14 days to return them. Some legal exceptions apply. This cancellation right is separate from remedies for faulty goods. Follow the published returns procedure.

Contact us with the order reference, clear photographs and a description. We will assess the facts and your applicable statutory rights. UK consumers generally have a 30-day short-term right to reject qualifying faulty goods, with other remedies potentially available afterwards. Voluntary warranty wording does not remove those rights.

Where an individual listing offers a voluntary return-to-base warranty, check its stated scope and exclusions. It does not imply that untested or for-parts goods are fully functional. For consumers, the warranty is additional to applicable statutory rights.

No. Statutory rights for UK consumers buying at a distance differ from rules applying to purchases made wholly for business purposes. Read the actual transaction terms and the item-specific condition. A voluntary warranty must not be presented as replacing consumer rights.

For most qualifying UK consumer distance cancellations, a refund is due within 14 days of receiving the returned goods or evidence of their return, subject to the applicable rules. Contact us with your order reference if an expected refund has not appeared.

We can review industrial controls, maintenance spares, laboratory and test equipment, commercial electronics and mixed industrial lots. Provide exact identification, quantity, honest condition notes and photographs. An appraisal does not mean every item will be purchased.

Prepare an itemised list with manufacturers, full part numbers, quantities, location, photographs and any known condition or handling restrictions. Separate large items from small spares so logistics can be assessed. Submit the stock list through our Asset Recovery page.

We may review obsolete and untested equipment, but eligibility and price depend on identity, condition, demand and potential lawful reuse. Clearly identify damaged or incomplete items. Waste requiring regulated treatment may need a different route.

For an approved surplus purchase, the written offer should confirm the exact lot, agreed price, payment method, timing, collection arrangements and any loading obligations. Do not assume free collection or a particular payment date unless the offer specifies them.

Keeping suitable, serviceable equipment in productive use can provide an alternative to early disposal. A particular sale does not alone prove a numerical carbon saving. Unusable electrical goods can qualify as WEEE and need appropriate, lawful waste-management arrangements.